I have already discussed in a previous post about my confusion around Capita's approach to innovation. I feel this confusion arises from the fragmentation of Capita as a business which operates on a contract by contract basis.
In order to fully utilise the opportunities(and this is key to all of this, innovation MUST be seen as an opportunity rather than a threat), Capita must engage it's staff at all levels and on all contracts to not only communicate Capita's innovation strategy but also to engage those staff feel empower themselves to become the innovators and entrepreneurs to drive Capita's business forward.
I know that Peter Drucker's view is that many successful innovators come from the experienced proven managers within an organisation, I can see merit in this but I strongly believe that there is potential to expand this much further especially within Capita, there just needs to be a forum and platform for grassroots staff to share their thoughts and ideas on innovation within Capita group.
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